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General Questions |
Questions about Ordering |
International Order Questions |
| How do I get in touch with InfoX? | ||
| When is payment for my order due? |
General Questions
In 1994, Lutherans Concerned set up an organization to manage and distribute resources, primarily brochures, to its chapters and leaders. This organization was named Information Exchange. In short order, it became commonly known as InfoX. Over the years, InfoX has grown to distribute a variety of Lutherans Concerned resources that include books, Bible studies, video tapes and other items.
Tom and Brett, Lutherans Concerned members from Northeast Ohio, created and managed InfoX as volunteers from 1994 to 2006. Since then, InfoX orders have been filled out of our Saint Paul, Minnesota headquarters office.
How do I get in touch with InfoX?
Email is the most effective method of communicating with InfoX. Click on Contact InfoX on the menu to the left or send an email to infox@lcna.org. We generally check email on a daily basis.
You can phone us at 651-665-0861. Feel free to leave a message. If you want to personally speak to us, we are generally in the office between 9:30 am and 5:00 pm Central Time.. Finally, feel free to send us correspondence at LC/NA InfoX, PO Box 4707, Saint Paul, MN 55104-0707.
Questions about Ordering
How are shipping and handling charges calculated?
Individual shipping charges are listed in each of the item descriptions in our on-line product catalog. As a rule of thumb, $3 shipping is charged for each VHS video tape. Brochures are shipped at a rate of $.03/each. A $1 handling change is added to all orders.
How soon can I expect to receive my order?
As a general rule of thumb, orders are filled within 1 to 2 days of receipt.. If you need expedited delivery, please contact us to make special arrangements.
Can I request a "rush" delivery of my order?
The answer is typically "yes". We gladly attempt to fill orders to our customer wishes. Please be aware that vacations, work priorities and our hectic schedule may prevent us from complying with your wishes. If you are submitting a rush order, please email us at infox@lcna.org letting us know your delivery timeframe and constraints.
The most convenient method of payment is through PayPal. Our on-line checkout process guides you though the process of paying using the PayPal service. You can also pay for our resources via a check or money order drawn on a US financial institution.
If you are a return customer in good standing, we will invoice you for the charges due when we send your order.
New customers should remit the payment amount due along with the order confirmation email. Your order will be processed and shipped upon receipt of this payment.
When is payment for my order due?
If you are mailing us a check or money order, our standard term of payment is 15 days after we receive your order. Unpaid orders are voided after 15 days. If we invoice you for an order, payment is due 15 days after you receive the invoice.
Questions about International Orders
Does InfoX accept international orders?
InfoX only accepts US and Canadian orders at this time.
Can I pay for my order in Canadian funds?
We request that all payments for Canadian orders be via a money order or check issued by a US financial institution in US dollars. Our bank will not process a check or money order issued by a Canadian financial institution in either Canadian or US funds. Online payments using PayPal are accepted and are transacted at the current currency conversion rate.
How are Canadian orders mailed?
As Canadians are aware, mail to Canada from the US can be painfully slow. We mail Canadian orders via airmail, which takes approximately 4-7 days to arrive at the destination. We can send orders via Global Priority Mail if 3-4 day delivery is required. You will be invoiced separately for the Global Priority Mail charges above and beyond the normal published shipping charges. We cannot be responsible for delays in Canadian Customs.
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